Frequently Asked Questions
Everything you need to know about our luxury home accessories and services.
What is the standard shipping time for orders within the USA?
We offer fast shipping across the United States. Standard orders are typically processed within 1-2 business days, with delivery expected between 3 to 5 business days depending on your location.
Do you offer a custom photo printing and framing service?
Yes, we provide a bespoke photo printing service. Simply upload your favorite digital images when selecting a frame, and we will professionally print and fit the photo before shipping it to you in our luxury packaging.
What is your return policy for home decor items?
We want you to love your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 28 days of receipt. Please note that personalized or custom-printed items are non-returnable.
How should I care for my Addison Ross frames and trays?
To maintain the beauty of our enamel and silver-plated products, we recommend wiping them gently with a soft, dry microfiber cloth. Avoid using harsh chemicals or abrasive cleaners that may damage the finish.
Are your products suitable for luxury corporate gifting?
Absolutely. Our range of frames, clocks, and trays are popular choices for corporate gifts. We offer elegant gift boxing and can accommodate bulk orders for corporate events or client appreciation.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.